Tours Travel

Types of vacation reps

Overseas / Holiday Reps are also known as Customer Service Representative, Resort Representative, and Overseas Representative depending on the tour operator you work for, but they all have basically the same role. To be a successful representative abroad, you must be outgoing, enjoy meeting and interacting with new people, and embrace new experiences and cultures. It is also important that you have excellent sales skills, as well as an energetic approach, as it can be a very busy but highly rewarding job.

The role will often include meeting customers at the airport, presenting them with useful and accurate information, holding welcome meetings, visiting hotels regularly to offer guidance and support, displaying high levels of customer service, and resolving any issues in a quiet atmosphere. and collectively. Other aspects of the job include guiding excursions, conducting health and safety checks at hotels, and completing paperwork.

Club representatives

There are many different names for this type of representative, Youth Representative, 18-30 Club, Escapades Representative, 2wenty Representative, Freestyle Club Representative However, they are all essentially the same. A youth representative is a person who ensures that groups of men and women between the ages of 18 and 35 have fun while on vacation. When you apply to become this type of representative, you will be sent to the busiest and most lively resorts. The main responsibilities of a club representative are almost identical to those of a vacation representative.

However, in addition to these daily responsibilities, they must also organize evening entertainment such as pool parties, bar / pub tours, party nights, and beach parties. And while your guests sleep, you’ll need to get up early to perform your daily responsibilities, such as hosting welcome events and handling customer complaints.

Entertainment representatives

An entertainment representative is a very demanding role and is also expected to join a wide range of other activities to assist representatives abroad. During the day, he will introduce himself to patrons, help everyone join in the fun, and present a full and varied program of family-focused activities. During the evening, you will be center stage performing a wide variety of shows to provide evening entertainment. From acting in West End-style productions like Frankenstein and variety shows to hosting television game shows to keep the kids entertained.

Ideally, for this role, you should have talent or a keen interest in dancing, singing, or acting, although this is not essential.

Children’s representatives

These will often play a role similar to that of the entertainment representative with their focus primarily on younger children. They are often in charge of kids’ clubs that provide a welcome break for parents while at the same time organizing games, challenges, and activities for young children to make sure they enjoy every minute of their vacation. This role requires a number of key skills. For example, you must enjoy working with children and have patience in dealing with children. Their parents will only want to leave their children in your hands if they feel that you are confident and capable of playing your role.

Since this feature caters specifically for young children, there are often more stringent requirements when applying for this feature. You should be sure to check with the operator what these requirements are. Many will often require at least 6 months of professional child care experience and / or a child care qualification at NVQ 2. Alternatively, you may be eligible if you possess qualifications such as the National BTEC Diploma in Childhood Studies. You will need to check the requirements of the travel company you want to join.

A transfer representative is someone who mainly accompanies tourists to and from the airport and hotels. A transfer representative is normally the first person the tourist sees to represent the travel company, so they should always be friendly and approachable as they are the face of the company. During bus trips to the resorts, you will be responsible for conducting a welcome talk that includes details of basic information about the resort, which returns you will go to and how long the trip will last, most importantly about when your meeting will be of welcoming. be realized.

Transfer representatives must also ensure that guests are reserved at their accommodation and that they are dropped off at the correct location. In case the departure flight is delayed, it is the responsibility of the transfer representative to keep the clients informed of any news. As with the role of representative abroad, the transfer representative can also act as a guide on excursions.

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