Legal Law

Book Summary: Empowerment Takes More Than a Minute – By Ken Blanchard, John Carlos, and Alan Randolph

Customer loyalty is the gold standard for any business. Loyal customers have a higher life value, recommend more businesses, and become advocates. They won’t buy or drop you on the price and they’ll give you another chance if you’re wrong. Customer satisfaction is not the same. Satisfied customers don’t necessarily buy again. The Holy Grail […]

Legal Law

8 steps to prevent common ethical lapses in organizations

A review of case studies of ethical problems encountered by various organizations shows that many common ethical problems faced by organizations arise from individuals protecting their own financial benefit and / or the short-term economic goals of their organizations and not protecting others. other key stakeholders of the organization. the company or organization. Organizations can […]